De-escalation refers to the process of reducing the intensity of a conflict or potentially volatile situation, using strategies to calm emotions and facilitate constructive communication, as reflected in William James's quote: “The greatest weapon against stress is our ability to choose one thought over another,” which underscores the power of choice in managing conflict and emotions.

Taking notes on the video will help you to better retain and utilize what you’ve learned.  We have also provided a downloadable version of video notes.
We recommend that you create an easy-to-find folder of all the work we are doing together, either electronically or in paper form.